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Glossary term

No-show

A booking or class spot that was reserved and not used, with the player neither turning up nor cancelling in advance.

The longer version

A no-show is the worst outcome for a slot. The court sat empty, the player who wanted it was turned away, and unless payment was taken at booking the club was not paid either. It is different from a late cancellation, where at least the desk knew.

Clubs track no-shows as a rate: no-shows divided by bookings over a week or month. Free-to-book slots and pay-at-the-desk clubs see the highest rates. Card payment at booking and a clear no-show fee bring them down.

The usual mistakes are having no policy, or having one and not applying it. Mark no-shows at the desk so the pattern is visible per player, then decide: a warning first, then a fee, then a booking limit for repeat offenders.

Ready when you are

See no-show in a working schedule.

Start a free preview workspace with your own courts and rules. No card, nothing published until you say so.

All terms