Accessibility statement

We design and test against the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. That means keyboard access with a visible focus indicator, names and roles for controls that assistive technology can read, color contrast that meets the AA ratio, text that reflows at 400% zoom, and no content that relies on color or motion alone.

Reduced-motion preferences are honored across marketing and product surfaces, and forms announce errors next to the field they belong to.

Lobby is a pre-launch product. We run automated accessibility audits against the site and do manual keyboard and screen-reader passes on the booking, checkout, sign-in, and onboarding flows before each release. We know of the following limitations and are working through them:

• Some schedule and calendar grids are easier to use with a pointer than with a keyboard alone.
• Charts in reports carry summary text, but not every data point is available to a screen reader.
• Card payment is completed on Stripe Checkout, whose accessibility is maintained by Stripe rather than Lobby.
• Clubs can customize the colors of their storefront. Lobby limits combinations that fall below the AA contrast ratio, but a club's own images and uploaded documents are outside that check.

If something on a Lobby-hosted page is hard to use with your assistive technology, email [email protected] with the page address, what you were trying to do, and the browser and assistive technology you use. We acknowledge accessibility reports within two business days and aim to provide a fix or a working alternative within ten business days.

For a booking you cannot complete online, the club's own contact details are shown on its storefront, and club staff can create the booking for you.

Each club is responsible for the accessibility of its venue, its programs, and the content it publishes on its storefront. Lobby gives clubs a place to describe step-free access, accessible courts and changing rooms, and how to request an accommodation, but Lobby does not verify those descriptions.

Our privacy notice and website and pilot terms describe how we handle information and the terms of using this site. This statement is reviewed with every major release.