Blog
Running a club, one question at a time.
Practical answers for club owners and front-desk staff. No trend pieces, no customer numbers we do not have, just the operating questions that come up every week.
Growth
6 min readPutting your club booking site on your own domain
Why the booking link should be on the club’s domain, how the DNS record works, what changes for emails and receipts, and what to check before sharing the link.
1 Sept 2026Read
Growth
7 min readWhat to do in your first 90 days with online bookings
A 90-day plan for a club that just moved bookings online: get every booking into the schedule, then add the rules, then memberships and reports, month by month.
1 Sept 2026Read
Operations
The schedule, the desk, the week
7 posts
Operations
6 min readHow to reduce no-shows at a sports club
A practical plan for cutting no-shows on courts and classes: pay at booking, one clear cancellation window, a waitlist that refills the slot, and a weekly report.
2 Sept 2026Read
Operations
7 min readMonthly reports every club owner should read
The 6 numbers a club owner should read every month: occupancy by hour, revenue by source, no-shows, late cancellations, membership usage, and payouts.
26 Aug 2026Read
Operations
7 min readHow to set class capacity and late cancellation rules
How to set class capacity from the room and the format, pick a cancellation window that fits a class, choose credit or refund, and run the waitlist behind it.
22 Aug 2026Read
Operations
6 min readRecurring bookings without blocking the schedule
How to give regulars their weekly court without freezing the peak grid: fixed terms, a cap on the share of peak hours, a release rule, and per-term payment.
19 Aug 2026Read
Operations
6 min readHow to set up a waitlist that fills cancellations
Where a waitlist earns its place, how long to hold an offer, who gets the slot first, and how to tell whether cancelled hours are actually being resold.
15 Aug 2026Read
Operations
7 min readHow to run a box league at your club
A step-by-step guide to running a box league: box size, sign-up and seeding, a round that players schedule themselves, scoring, promotion, and walkovers.
12 Aug 2026Read
Operations
6 min readHow to run open play that fills courts
How to set up open play sessions that fill empty courts: pick the dead hours, hold one skill band, cap the roster, take payment at sign-up, and rotate fairly.
5 Aug 2026Read
Growth
Filling more hours
5 posts
Growth
6 min readPutting your club booking site on your own domain
Why the booking link should be on the club’s domain, how the DNS record works, what changes for emails and receipts, and what to check before sharing the link.
1 Sept 2026Read
Growth
7 min readWhat to do in your first 90 days with online bookings
A 90-day plan for a club that just moved bookings online: get every booking into the schedule, then add the rules, then memberships and reports, month by month.
1 Sept 2026Read
Growth
7 min readHow to launch a club website that takes bookings
The short path from no website to a booking page on your own domain: what goes above the fold, the DNS record, the payment test, and a soft launch week.
29 Aug 2026Read
Growth
7 min readHow skill ratings make club matchmaking work
Why a level rating keeps players coming back, how to give a first rating without a fight, how results should move it, and how bands feed open play and leagues.
26 Aug 2026Read
Growth
6 min readHow to price court time for peak and off-peak hours
A method for splitting court prices by hour: find peak from 4 weeks of bookings, set the off-peak gap, handle members and shoulder hours, and review monthly.
8 Aug 2026Read
Payments
Money in, money out
3 posts
Payments
6 min readWhat a booking commission really costs
A commission looks small per booking and large per year. How to find it on your invoice, work out the annual figure, and compare it against a flat software fee.
11 Aug 2026Read
Payments
7 min readRefunds and cancellation policies for club bookings
How to write a cancellation policy players accept, when refunds should be automatic, and how to handle rain, injury, and the club’s own cancellations.
7 Aug 2026Read
Payments
7 min readStripe payouts for sports clubs, explained
What Stripe Connect is, when money reaches your bank, what a payout report contains, and how to tell the card-processing fee from your software fee.
3 Aug 2026Read
Switching
Changing systems without losing players
3 posts
Switching
7 min readRunning a parallel week before you switch booking systems
How to test a new booking system on a real week without confusing players: what staff do, what to compare each evening, and the checks that decide go or no-go.
22 Aug 2026Read
Switching
7 min readLeaving a booking marketplace without losing players
How to move players from a marketplace app to your own booking site: the message, the timing, the incentives that work, and the players you may lose.
28 Jul 2026Read
Switching
7 min readSwitching from Playtomic: what to check first
Before moving your club off Playtomic, read the contract, the invoices, and the export. The checks that decide whether a switch is worth it and how to do it safely.
22 Jul 2026Read
Data and compliance
Member data and the rules
2 posts
Data and compliance
7 min readExporting your member list: what to ask your vendor
The questions that get you a usable export from a booking vendor: format, fields, future bookings, timing, and what to do when the answer is slow or incomplete.
18 Aug 2026Read
Data and compliance
8 min readGDPR for sports club member data: the practical version
What a club needs in place for member data under GDPR: a lawful basis, a DPA with each vendor, an export path, deletion on request, and a retention rule.
14 Aug 2026Read
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