Courts
18:00 weak spot
Court demand drops on two weekday bands.
Reports
Monday morning, management needs to know what changed and what to do next.
Reports for Monday's operator meeting.
Reports should help staff decide what to change this week. Lobby focuses on occupancy, revenue, no-shows, unpaid bookings, member activity, and CSV export.
Monday board
The report should start with decisions, not charts.
Occupancy, revenue, no-shows, unpaid bookings, class fill, and member activity should point to what staff change next.
Drilldowns
Operators need the surface and time band behind the average.
Court demand, class fill, renewal risk, refunds, and unpaid bookings each open to the slot or member behind the number.
Classes
Coach capacity
Two sessions have waitlists above five players.
Memberships
Renewal risk
42 active members renew this month.
Payments
Refund state
Refunds and unpaid bookings are visible before export.
Accounting handoff
CSV export has to preserve payout and refund context.
The export carries period labels, Stripe references, refunds, and payout context. Finance never has to ask.
Next-week actions
Reports should produce an operator punch list.
Adjust off-peak pricing, add coach capacity, follow up unpaid bookings, and review renewal risk from the same board.
Reports handoffs
Reports are useful when every surface feeds the same board.
Reports demo
Bring the real workflow.
Test the real week.
Illustrative club data. The reports story turns occupancy, revenue, no-shows, unpaid bookings, and exports into operator actions.