Active
Can book
Normal access follows sport, surface, and time-band rules.
Memberships
A member walks up to the desk and staff need to know what they can do right now.
Access rules staff can trust.
Memberships decide who can book, when they can book, what they can access, and what staff should do when a member walks up to the desk.
Decision gate
The member record should answer the desk question immediately.
Plan status, credits, sport access, off-peak limits, and notes add up to one clear yes or no before staff take payment.
Marta Olaru
Annual padel
All hours
YESNiko Hein
Paused tennis
Blocked
NOSara Veiga
Off-peak all
Before 17:00
OFF-PEAKPlan status
Paused, frozen, renewing, and drop-in each change what a member can do.
The member record shows how each status affects courts, classes, booking windows, and staff follow-up.
Paused
History kept
New bookings are blocked while profile, notes, and previous activity remain.
Drop-in
Package rules
Credits and one-off passes decide class and court eligibility.
Renewal risk
Renewal risk surfaces before it becomes support work.
Expired plans, renewals waiting on payment, and paused members are flagged where staff book, not in a separate list.
Access handoff
Membership rules show up in the schedule.
Access is not CRM decoration. A paused plan or an off-peak limit changes what a member can reserve today.
Memberships handoffs
Access policy only matters when it reaches bookings and classes.
Memberships demo
Bring the real workflow.
Test the real week.
Illustrative club data. The membership story is built around the desk decision before checkout starts.